Several customers had to be escorted out of attractions after a power outage in Disneyland.
According to reports, a transformer malfunctioned on Wednesday, Dec. 27, inside the property. This resulted to power being cut off to about a dozen attractions at about 11 a.m.
Rides in Toontown and Fantasyland were affected by the power outage. An unknown number of the park's guests have to be assisted out of the attractions. No refunds were issued.
At around 3:30 p.m., the power was "largely" restored to the affected attractions. An hour later, Disneyland offered an apology and announced that all attractions are now fully operational.
"We sincerely apologize for the inconvenience to all of our guests who were impacted by today's power outage at Disneyland," the company's social media team tweeted.
No one was reported to be hurt during the incident.
The park stopped accepting new guests on Wednesday, but not because of the power outage. Disneyland also had to issue a notice that only reentries are accepted because of the large number of people entering the park.
They, instead, encouraged everyone to visit Disney California Adventure Park which is located adjacent to Disneyland.
Fun Comes To A Halt
Guests inside the theme park immediately went on social media shortly after the power outage. People shared photos of the darkened attractions.
When the ride breaks down @Disneyland #ItsASmallWorld pic.twitter.com/bDoCbsRjav
— Geoff Fienberg (@gfienberg17) December 27, 2017
One Twitter user shared that she and three kids got stuck inside the "It's A Small World" ride for 30 minutes when the power outage occurred.
Got stuck for 30m w/ 3 small kids on "it's a small world" at @disneyland when the power went out. Backup generator turned on, letting one speaker turn on. Darn song is really stuck and kids can't stop singing it.
— danah boyd (@zephoria) December 27, 2017
"It's a huge disappointment. This is my mom's Christmas present to all of us. This has been in the making since August," Ashoka Thiagarajan from Los Angeles told reporters. They were inside the "Pirates of the Caribbean" ride when the power went out.
While power interruptions often happen, starting the rides over again can take a while. This caused lines to grow even longer and had a ripple effect throughout the day.
On social media, people complain over the sea of people after the outage.
And this what it is like trying to walk anywhere pic.twitter.com/non2qHvXFk
— Tyson Downs (@ty_downs) December 27, 2017
All of Toontown and parts of Fantasyland are affected by the outage pic.twitter.com/mj2TJ1RzYJ
— Sarah Mansoor (@idkmybff_Sarah) December 27, 2017
@disneyland help! I need a refund. This is horrible. We don't even want to be here anymore. pic.twitter.com/IqHjJYZg8E
— MilpitasNinerGuy (@MilpitasNinerGu) December 27, 2017
The holiday season is the busiest time of the year at Disneyland.
