Ticketmaster has been a subject of controversy in the past couple of months. After taking the blow from the chaotic presale of the Taylor Swift 'The Eras' Tour months back, the ticketing giant will face another adversary aside from the US Government, the Mexican Government.
Last week, thousands of Bad Bunny fans were turned away from the artists' biggest concert so far, at Bad Bunny's World's Hottest Tour in Mexico City.
NME reported that hundreds of Bad Bunny fans were fuming on social media after they have been turned away in Mexico City last Friday, Dec. 9, 2022.
According to reports, this is because their tickets were of three things - fake, duplicates, and or canceled by Ticketmaster.
Vulture said that the 87,000-capacity Estadio Azteca in Mexico City was where the fiasco happened. Some fans voiced out on social media that their tickets were confiscated upon check-in after it was reported to be counterfeit tickets.
Because of this, what was supposed to be the biggest concert that Bad Bunny will have in Mexico, was kind of lackluster considering the Estadio Azteca in Mexico City was only filled at 60% of its full capacity.
A new report from Billboard states that the head of Mexico's Federal Attorney's Office for Consumers (PROFECO), Ricardo Sheffield, revealed that affected concertgoers must receive a 100% refund on top of a 20% compensation.
Apart from this individual consolation to turn away ticketholders, Ticketmaster Mexico will be subjected to a hefty fine for the massive ruckus.
READ ALSO: Bad Bunny Ticketmaster Fiasco in Mexico: Here's Everything You Need To Know
Ticketmaster, in a translated version of their statement, apologized for the fiasco.
"The inconveniences in the accesses were the consequence of the emergence of an unprecedented number of false tickets, which caused an unusual crowd of people and an intermittent operation of our system. This generated confusion and complicated the entrance to the stadium, with the unfortunate consequence of some legitimate tickets being denied the entrance," the Ticketing giant said.
Sheffield revealed that 1,700+ faulty tickets were sold, causing the admission to turn away "duplicates" and alleged counterfeits.
"Ticketmaster claimed they were counterfeit, but they were all issued by them," Sheffield told the local media.
Because of this, the Mexican government will fine Ticketmaster up to 10% of the company's total sales in 2021.
PROFECO is now launching an investigation and is inviting ticketholders to file a complaint jointly.
READ ALSO: Bad Bunny Hiatus: Latino Superstar Taking A Break In 2023 After Successful Year-End Rankings
